Customer Testimonials
Very quick and to the point. Solved the problem Great team effort very impressed with the service
Great, very friendly and easy to work with I enjoyed working with this dealership I definitely recommend
I want to start by saying that my experience with the staff at Walser GMC Rosedale was great. Everyone treated me well, they took the time to look for trucks that fit what I was looking for, and I especially want to recognize Raphael. He was extremely helpful, polite, knowledgeable, and made the buying process much easier.
Unfortunately, I’m giving the dealership 3 stars because of what happened after my credit was run through their financing process. Since then, I have been absolutely bombarded with spam calls and calls from various financial companies. Before working with Walser’s finance department, ... Read More Google - Aug 13, 2026
I got in right away at my time that was appointed. They finished right at the time they said they would. My car was washed and ready to go.
Friendly and Professional. I highly recommend Walser GMC Roseville. Jesse was an excellent Salesman. Management was also friendly and professional!
5 They did everything I asked and ahead of schedule. I had an oil change and recall completed.
Nick Haley was a pleasure to work with! I was interested in two vehicles at two Walser locations and he was able to bring one to the Roseville location so I was able to see them both side by side. I was happy with the streamlined purchase process and they were able to be flexible with the nuances of me selling my other vehicle independent of them. Very happy customer!
great great service was quick great service was quick, didn't wait to long to get the oil change
So glad we made a wrong turn! On our way to the dealership next door my daughter and I inadvertently ended up at Walser Buick. Omar greeted us and found me 3 or 4 cars to test drive. I love my "new to me" Encore! After the service department took care of the effects or a hail storm at the dealership, the car is beautiful! Omar ans the sales department went above and beyond when it came to getting my car titled as well! Thank so much!
Unfortunately, my truck has been there seven or eight times for the exact same thing and Tyler has been very helpful and reassuring me that they got it fixed this time
No Everything worked out had a recall was satisfactory Only thing they keep car overnight which was fine with but had to call to find out if it was ready??
I brought truck in for oil cooler line leak. Service adviser instructed tech to look for coolant leak. Adviser never checked in with me in waiting room only sent text which I replied to that the are looking for an oil leak. When truck was ready they never looked for oil leak or repaired it. I was told they didn’t notice any leak but the oil spots on my driveway tell a different story. I was told I would need to reschedule to have that looked at. This is the second time I have had issues at this dealership ... Read More DealerRater - Aug 9, 2026
They do excellent work and keep you updated on the progress in a timely manner
This dealership was very helpful. Not pushy for the most part on the extra service packages.
Friendly Efficient Open to Questions I would recommend the Walser Dealership for a car purchase and car service.
I was treated as a valued customer, before and after the sale! My salesman was a pleasure to work with!🤠
Mildly frustrating. I have had the truck for 1 month and I need new wheels
Time estimates for parts order and repair were way off. I had to wait way too long for warranty work to be completed.
They had my car on and off for 6 months and resulted in it becoming not drivable and I had to get a new one. They also lost my car on multiple occasions. They tried to charge me for services covered by my warranty.
In early June I brought my 2017 GMC Acadia in with an ac that was not blowing cold air. My Tech, Ethan, was amazing. He found the leaking part, replaced it and boosted the system. He even sent a video walking through the diagnostic showing me the leaks under IR lighting. I got back a car with perfect ac just in time for tremendous heat in Minn. The Service Advisor Taylor was also excellent, and easily applied the extended warranty I purchased with the vehicle. Great experience! It would be nice to have secure guest wifi so I can work while ... Read More Google - Aug 3, 2026
I have had the displeasure of working with three different Walser dealerships at this point after purchasing my used Chevy Volt from their Burnsville Subaru. White Bear Lake tried to more than double my estimate halfway through the work and were completely rude to me throughout the process, to the point where I had to make them give my keys to the front desk so I didn’t have to interact with the xxxxxxx in service again-all while I was attending a family member’s funeral.
Burnsville dealer Jeff Schultz lied to me, blaming his service department for his own ... Read More DealerRater - Aug 3, 2026
Waller GMC was very straightforward and easy to work with. They didn't waste time and kept on track answering all of my questions promptly. Omar was extremely professional and made the process enjoyable from start to finish.
Nick is the best car salesman I’ve ever worked with. He’s very attentive, detail orientated, and has a passion for what he does. Go see Nick at Walser!
Had a great experience with Walser Buick GMC. This was an online purchase that was made very easy by mr salesman Omar Sadri. Thiswas a very good experience all around.
Very Professional! Nice work. They provide videos and texts to keep us updated on the work in progress. Very quick for an oil change and always greet us with a smile.! Always our first choice as to where to go for maintenance of our Denali! Thank you
Very Professional! Nice work. They provide videos and texts to keep us updated on the work in progress. Very quick for an oil change and always greet us with a smile.! Always our first choice as to where to go for maintenance of our Denali! Thank you
Good. Would have appreciated more updates. Would have appreciated more information about how long repairs would take and estimate about completion time.
Straight to the point and helpful Straight to the point, helpful, and they always make sure I know exactly what is going on with my car.
Great team, overall experience was good. Really appreciated that the entire deal was with the same person and we did not have to go from the sales associate to the finance department etc.
Omar did an excellent job. He is very professional, not overbearing and pleasant to work with. Everyone at Walser Roseville GMC helped answer my questions and made me feel welcome and confident in my new vehicle voice!
They were able to take care of the issue right away. They were able to get me in right away with my error codes.
Pretty standard for a dealership..I decided which car I wanted and they had it, so I wasn't a hard sell I just had to come in and do all the paperwork to purchase it.
My Sales’s associate was very good to work with and responsive to all my questions. I did not understand why his boss was reaching out to me unsolicited, when my sales guy was meeting my needs. Vehicle and service was good. The company in Burnsville I had to deal with for my vehicle interior and exterior treatments was difficult to work with and inconvenient.
Overall a great experience. Zach was very personable, knowledgeable and explained answers to my questions so I understood the information.
Had my oil changed. Dealership did a good job from beginning to end of service.
Our experience with Raphael was great. He did an excellent job communicating and keeping us informed.His attention to detail, professionalism, and quality of work exceeded our expectations. He was reliable, easy to work with, and made the entire car buying process smooth and stress-free. We are extremely happy with the results and would highly recommend Raphael to anyone looking for outstanding exceptional service.
(Translated by Google) I urgently needed a car. I started shopping and stopped at Valser GMC Roseville. I really liked the manager, Nick; he explained and showed me everything very clearly. In short, he really helped me with my purchase. I'm very grateful for employees like Nick. I really appreciated their respect for the customer. It's really great. The Buick Envision turned out to be a great car for me. Thank you so much to Nick and the store for the service. I recommend it to everyone! (Original) Мне срочно была нужна машина.Я начала ездить по магазинам и заехала в Валсер GMC Roseville.Мне очень понравился менеджер Ник,очень все лояльно розказал ,показал.Одним словом очень мне помог с покупкой.Очень благодарна за таких работников как Ник.Мне очень понравилось уважение к клиенту.Это очень здорово.Машина Buick Envision оказалась очень крутой для меня машиной.Спасибо большое Нику и магазину за сервис 👍Всем советую!!
Said he would get back to me regarding an issue I was concerned about but never did
Friendly and informative Quick to you when pulling up, straight forward on what's being done and quick with service!
They were very knowledgeable about my problem. They explained it to me and gave me the options. Work was completed in a timely manner and done correctly.
Job done on time and fixed properly. Very satisfied with the results. Thank you very much
The service agents were knowledgeable and communicated how long and what needed to be done to the car clearly.
Everyone was friendly and helpful. Rafael knew his product line very well and explained it to us very well.
They were very efficient and made sure I knew what was going on with my car
Great service and great salesman. I’m very happy with my new truck. They went out of their way to fulfill all my needs. they were great.
The way I was going with your heart I can see you in your face I was a little bit scared to use your lips and you like to use to make the first one is in the first half of my life to get the other half of it to get a little busy with the other one is a great 👍 for me is this the way.
It was as expected. Easy in, they got to me right away. The job was done timely.
Thorough and detailed. Love the video and clearly laying out future concerns and needs. Everyone treated us with care.
Thorough and detailed. Love the video and clearly laying out future concerns and needs. Everyone treated us with care.
I had some problems originally but they resolved them. The original purchaee was confusing bu5 in 5he end rob dkd well
Josh my customer service rep checked me in as I was getting out of my truck, he was prompt professional and friendly. He reviewed my work order and then walked me over to the customer lounge. Erik the service tech sent me a video inspection and explained the situation and what he was going to do. There are cheaper options available, but you get what you pay for… and I want the best! Walser delivers!
Miscommunication, lies, and a lot of runaround The overall experience was poor, my vehicle had major damage done to it while it was there, and nobody informed me
Always have been extremely prompt and helpful when it comes to my business dealings and service.
Customer focused, quick response time and good communication. Charlie S is great to work with.
Communicated well and gave me realistic timeframes They helped me get a rental car that I needed
Walser Buick was so at tentative to my needs by acquiring the vehicle that I wanted and bringing it to me the same afternoon. I would definetly buy again from them!!!!
Salesman was very easy to deal with. Explained everything perfectly. No pressure and I love my vehicle.
Had oil change, tire rotation and spark plugs replaced. Service was done in a timely manner.
Was a very easy and nice experience buying a vehicle from Cody. He was very knowledgeable and helpful.
Friendly and trustworthy. Difficult to schedule repair phone service is horrible. Not sure if the phone menu is AI but it is terrible
I asked to test drive my truck with a technician or someone but when I got there they said no and I said I would wait and was told they will be busy for awhile
Excellent communication. Very approachable. Good work I plan to go back for more service the next time when needed
Very professional and knowledgeable Mike and Taylor were very professional in their communication style and very knowledgeable regarding what was wrong with the car and realistic about how long repairs would take.
I am always treated with professionalism and courtesy. I know bc when I go here my car will be taken care of.
My 110 outlet in my bed is not working. I'm under warranty. I asked them to check the fuse duing my last oil change and they said it wasn't included. That's xx!
Service performed was great. The video with the pointer was enjoyable and informative. Work was done in a timely manor.
Prompt service and ready response to all queries, gave us fair trade in price for our vehicle and had new purchase ready to drive home in reasonable time.
Working with Morgan T in service has been an absolute delight. Very communicative and professional throughout the repair process!
Quick service and great job. Easy to schedule and the price was fair Nice waiting room too
We had a few issues with the battery on our new truck, but everyone handled our concerns promptly and professionally.
Great customer service Fought with the warranty company to right a wrong Nice guys to work with
The service department is great - always friendly and courteous. I appreciate the text updates and videos also. And Doug always brings me back a clean car!
Jessie and Omar were knowledgeable and helpful. Omar helped us find and select the Acadia that is the best fit for use. Jessie was patient and helpful in walking us through the set up of the vehicle and braved the Super Cruise demo drive. This is the seventh GMC that we have purchased from Walser Roseville GMC. Although the use of online form signatures is helpful, the paperwork process takes a long time and detracts from the great job that the Walser staff does.
My service appointment came in under my estimate and my service advisor alerted me to points I was unaware I had
Awesome experience every visit. Reason I'm a loyal customer! Top notch dealership and all the staff.
Great, it was fast and complete Customer service was outstanding and the waiting room was comfortable.
Great, it was fast and complete Customer service was outstanding and the waiting room was comfortable.
I brought it in. The first person seemed well versed in my problem the second person was not.
Took my car here to get another opinion after leaving GMC in Bloomington, after they told me there was nothing wrong with my shocks, which me not being a mechanic, I could tell you there was something wrong with them. As soon as we went there, the technician drove our car and said right away there was something wrong with shocks. They went ahead and fixed my car with no issues and it was covered under my warranty.They definitely know what they're doing here more so than the other dealership in Bloomington!!
GMC Walzer had the truck I wanted and they went through special efforts to get my undercoating and protective coat done early so we could take our trip into Canada. We were very pleased with them.
Friendly, professional staff. Timely service and kept informed of the progress
The employees were friendly and provided fantastic service! The employees at Walser Buick GMC Roseville are all friendly and provide fantastic service! They send me updated videos on my vehicle after every maintenance service. Highly recommend!
It would take too long to explain. Very bad experience in the service department. Proper diagnostic was not given. Wasted tons of my money and issue not resolved, had to revisit 3 times, rent a car for $50 / day many days ... zero apology, zero offering to resolve. They acted like it was all normal. That experience was not normal. Sam always gave full diagnostic with true advice to help guide spending in an educated way instead of taking advantage to close out meaningless tickets at the end of the month ??... Inexcusable.
Great staff. Daniel was very helpful in purchasing a vehicle. Answered my questions & made me feel comfortable thru the process.
New car purchase was great. Friendly easy to work with. Fairly priced and good trade value.
This is the second time one had services done where something is broken and I'm told there's nothing that can be done. Forcing me to pay for the extra part. Plus I have not been receiving videos of my vehicle during diagnostic or before/after the service is done showing the prices like I have in the past
Other than trying to charge for a oil change that was pre paid at purchase of vehicle service was good
Great service & good value. I have never been disappointed with a Walser purchase and this time was no different
Easy to deal with. Was in and out in less than 2 1/2 hours.
I am very disappointed with how was treated by this center. I am forced to make my appointments using the website or the A.I. phone system because I can't get a real person on the line. Neither one of these are user friendly or personal. Second, I was forced to sign up for and use a service (Uber) I swore I would never use. Third, the rep treated me like my concerns over these didn't matter. If you want to keep my business you will stop treating customers like cattle and go back to the polite business ... Read More DealerRater - Jun 14, 2026
Could not get an understandable estimate of the shocks & struts needed. Went to Cadillac and had the work done for $600 less with an understandable estimate. Also, our last battery replacement (still under warranty) and we weren't charged an installation fee. Also, tire monitors were not reset. All in all, a disappointing experience after being referred from friends who bought their car there.
I bring my vehicle there to get a oil change and this noise in the rear end it's still making the noise when I reverse like a vibration sound it's in the inside but they said they can't do nothing about it. Vehicle runs fine. It's a new 2023 Buick ovation but some noise in the back. I was trying to get it situated before my warranty was up so I'm not too happy about that.
Over all the dealership was great. Walked in and knew what I wanted, test drove the vehicle and purchased it.
Easy to schedule. Great availability timely service. Great experience overall I will continue to bring all my vehicles in for service
Transparent pricing, quick responses and good customer service Jesse was great to work with and was very flexible with my schedule
Great service I said enough, leave me alone. Everything is fine Just Four more words
A lot better than 3 other dealers I tried I have went to three other dealers before I came back to Roseville. Much happier