Customer Testimonials
Only one key is provided when purchasing a vehicle. Receiving communication in a timely manner can be challenging.
My vehicle needed a warranty repair. Walser ordered parts and when they arrived they got me in and out in a half day
Save yourself $400 by refusing the Pulse Protect system. It's a joke, they don't give you an option to opt out of it. All it is is a cheap little device that makes your brake light go blinky blink when you hit the brake pedal. It also supposedly includes an insurance policy that will cover damages if you are rear-ended with that system installed. Which is also a total scam because 99% of the rear endings will be paid for by the people that hit you. I unfortunately was totally caught off guard when they informed me my vehicle had ... Read More Google - Nov 12, 2026
The service team is always friendly, helpful and timely. I highly trust them and the work they do
It does a good service. But they should improve their charging policies for every inconvenience.
Excellent treatment from service staff. Just wished they provided a better warranty on tires like Discount Tire does.
I did it already and it took me back to the beginning. Not going to retype.
I scheduled an appointment 4 weeks in advance to fix my tire pressure sensors.
My appointment was at 10:30am, when I showed up they told me the job wouldn’t be done until 3pm.
This is beyond RIDICULOUS!
What is the point of even making an appointment, when showing up randomly to get your car fixed would take the same amount of time!
People with appointments should have priority.
Then they never tell you how long things will take before hand, so if you don’t have a ride planned when you arrive, you’ll be stuck at the dealership for 4+ ... Read More Google - Nov 6, 2026
Walser GMC Roseville personnel went out of their way to help with an extra request and to do a good and thorough job in a much shorter time than expected.
Took four days for oil change and brake job. Totally incompetent parts department if that was the case. Lot's of excuses and disappointing time line and no loaner, but "you can rent one across the street"! I'm done with this dealer for service or new vehicles.
Had my truck in for a noise it was making and some warranty work. Walser diagnosed the truck having a front differential issue. Luckily this was covered under warranty, but would have cost around $8500. After having my truck for two weeks (partly on GM for parts delay) I got my truck back and was told it was fixed. Drove it home and it immediately started making the same noise I brought it in for. Upon bringing it back, they did another diagnostic run on it. They then told me it was a different issue that was going to cost me $6000 ... Read More Yelp - Nov 4, 2026
I really enjoyed working with Cody Holmgren. He answered all my questions honestly. He worked very hard getting me what I wanted in a truck. I had to run a set of keys back to the dealership for the old truck. He heard I was back in the sales area. He came running to me to say hi! I will buy my next truck from him.
Went there for service and new tires . They were very friendly and explained in detail service that was recommended without being pushy. Answered all of my questions and never made me feel like I ' had to' do any of the services recommended. When buying tires they had told me to wait until they had their tire sale so could get the best deal. They are very honest in all of their interactions. I have had all of my services done at this location even though it is a drive because they are the best!
Very professional, friendly, and prompt. Easily my favorite service department in the Twin Cities. I'll be back.
It would be nice if I could have gotten a loaner car but other than that experience was good
Fast and easy right to the point Understanding of our wants and needs and stay in a budget
He met me at the door very polite took care of me He did a great job
Demetrius was wonderful, smooth process, I appreciated it and have no regrets over the process or my purchase currently.
⭐️⭐️⭐️⭐️⭐️ Nick was absolutely amazing to work with! He was attentive, professional, and kept us updated throughout the entire buying process. His communication was outstanding, and he made everything so easy and stress-free! To top it all off, they even delivered my vehicle free of charge! Talk about going above and beyond! We couldn’t be happier with our experience and will absolutely recommend Nick and the entire team to anyone in the market for their next vehicle. Thank you Walser & Nick for making this hands down the BEST car-buying experience we’ve ever had! 🚗❤️
New tires and they all had different tire pressure Tires were uneven Tires were uneven with tire pressure
Always great service Great communication Videos sent by text are awesome!! Staff is always pleasant and accommodating.
Researched the issue I brought it in for. Ordered the part. Texted me to schedule when it was in. Took a decent amount longer than they expected.
I had some brakes that weren't installed correctly or had a malfunction and he did a great job and made it right
I had some brakes that weren't installed correctly or had a malfunction and he did a great job and made it right
I had an oil change and tire rotation, plus something new, cleaning the fuel injectors. I only spoke with the service writer.
Excellent
Very straightforward, simple, shopping and purchase experience. Very good follow up for post sale accessory installation.
Great Always caring & keep u up to date as to what is happening with your car
They were fast and considerate. They were able to get me into the shop soon after the appointment was made. They also completed the work quickly.
I walked in, was promptly shown the vehicle I requested. Purchase process was smooth and completed in a reasonable amount of time.
I've purchased a handle full of new vehicles in the past, and everything here was good as well.
My vehicle was repaired when promised and was fixed the right first time! Staff were pleasant and helpful.
You guys did a great job working on my vehicle thank you so much keep up the greatest job you all are doing for others
Quick efficient and through. Love the video report of the under carriage of the SUV with narrative.
Brought it in for 2 things and they only fixed one. My car is still rattling
Good communication with scheduling time to meet and look at vehicle. Salesman was friendly and good at his job.
A great experience from sale to follow up. Walser offered professional services and if anything was awry rectified the issue.
Longtime customer Always enjoy working with Jesse Banazak, Great service and easy to work with.
Was not impressed with how my issue with a headlight and taillight issues were resolved.
They were able to take care of my problem on the drive and it didn't cost me anything.
They checked my car in quickly and invited me to wait in the lounge. I was sent a video of the mechanic checking my car. The work was efficient and everybody was friendly and respectful.
Great service and friendly, efficient service. The service department treated me with respect and clearly communicated every step in the process.
Awesome service and attention to completing the process and being able to get financing completed.
Joe Flachman is a trusted man who went above and beyond to help me with everything I needed through the time of my vehicle purchase. I strongly encourage that as a team and a dealership you hire more individuals like him along with a very deserving premotion within the company for Joe. Thank you, Joe, for all the help you have provided for me and my father today.
Tyler did everything he could to make me happy. I couldn't have asked for better service.
Good communication, helpful dealing with the warranty company Diagnosed and fixed the problem, also made recommendations of work to keep the car running its best
Walser Buick GMC Roseville service is always the best customer service!
I went to service my car and the one that will show a video checking all the parts, I thought it was an excellent idea. But I would also like to know if they can improve those prices by review. Because I wanted to know if I should replace some parts of my vehicle, and it may not be possible for me to pay $150 for each them checked, in my case I had to review 4 things, just for review it would be $600 even without replacing anything. You should have offers if you want customers to make changes, services and so ... Read More Google - Oct 13, 2026
I test-drove a vehicle at Walser, and everything was going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, and they assured me they would look into it.
I was later told that the issue was not Walser’s responsibility because it was a Toyota Tundra and that I would need to take it to a Toyota dealership. After taking it to Toyota, they discovered a significant amount of corn inside the blower fan assembly. Unfortunately, this was not covered under any warranty.
I then returned ... Read More Google - Oct 12, 2026
I test-drove a vehicle at Walser, and everything was going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, and they assured me they would look into it.
I was later told that the issue was not Walser’s responsibility because it was a Toyota Tundra and that I would need to take it to a Toyota dealership. After taking it to Toyota, they discovered a significant amount of corn inside the blower fan assembly. Unfortunately, this was not covered under any warranty.
I then returned ... Read More DealerRater - Oct 12, 2026
This dealership was great to work with. Responded quickly and communication was wonderful. They exceeded my expectations. The process was as simple as it could be and loved being able to fill out most of the paperwork remotely. Thank you!
On time Started on time. Done when they said it would be done. Free water, popcorn
Service was fine. I hate that I am forced to write Fifteen words. Blah blah
They didn't tell me the real problem. They just charge me $130. I was there to inspect my passenger side, back light not working. I already buy a new one to replace it before I came to the dealership. The problem is not the headlight It should be the electric line, but they told me the same thing I already checked.
Overall, I had a good experience. The service was great, and the price was even better with my employee discount. I especially loved the video showing my car—it was a really nice touch and gave me a great visual of what was done.
The one area I think could use some improvement is the customer waiting area. The snacks and seating could definitely be upgraded. I’d suggest taking a page from Walser Subaru or Toyota—they have really comfortable seating and an awesome selection of snacks that make the waiting experience much more enjoyable.
Overall, good service and ... Read More Google - Oct 7, 2026
5 Very professional and knowledgeable Promised that would be done in time Explained in detail about work on vehicle
The experience was great. The only thing is we have been waiting for a new trim piece, (been a month). When we called they had no,idea what piece was needed. They took a picture the day we bought it. We had to send another picture of the hail damage. Let’s hope we get it soon. Salesman was wonderful. Not sure who dropped the ball.
Awesome customer service! We had a great experience with buying a new vehicle! It was a very quick and easy process!
Great new vehicle purchase experience! Our salesman was professional and knowledgable. Vehicle selection was good, found exactly what we were looking for. After sale support for accessories was well coordinated and nicely done.I would definitely recommend Walser!
Got me & out very quick, Did a good job. on the installation of the mud guards
Prompt getting me in and honest feedback Problem with cruise was not located but in system should it occur again
Very friendly Helpful knowledgeable Great service bought wife car there so I have you guys service it
Carter was so professional and easy to work with. Very responsive when we had any questions or concerns. We love our new Enclave Avenir!
Worked for me to get the best deal, and best price for my trade. Nice guy, process was quick
I only went there because the oil change was free, the sake staff would not bring me back.
This was my first time coming to the dealership, I just got my car back Friday after bringing my car back 3 times to figure out the problem, I am hoping things go well, customer service was exceptional thank you
It's always accomodating! Quick service. Able to work in the waiting area while services is being done
Always the best! Always nice. Timely. He's our go to for all things on our vehicles!
Always thorough, if there is something that needs to be addressed he takes care of it immediately. 2 of our new tires he put on had a slight leak and he rectified it the next day! We won't go anywhere else!
Service team was easy to work with. Scheduling was flexible and simple. Would return again if needed.
Taylor is always prompt, courteous and communicates well. He quick to greet on arrival and follows up on questions.
Quick and easy I was in and out quickly. Very fast and easy Highly recommend
I was totally satisfied with my experience in buying my vehicle. Joe was great and very knowledgeable. I never felt any pressure to make a purchase.
Great dealer ship. Jesse Banaszak was great to work with. Would recommend him to every one
Everyone was very nice and helpful, took time with us and answered all are questions.
Got me in right away and recommended the correct services. That solved my issue. Excellent service advisor.
Very nice work. I really like the video They did top quality work with great service.
They did a great job on my oil change. I appreciae how professional the team is. Thanks Paul
Struggle to get the right accessory due to problems with GMC website but Logan helped make everything right
Showed up on time for a 9:00 AM apt on Thurs-called multiple times to find status car was in pieces on Friday afternoon. Frustrating call with tech guy who hung up on me. His boss called later to try to make it right (positive) but I elected to take it elsewhere so several hundred dollars and five days without a car for aggravation. I will never return there to buy it for service.
Eric changed ny front brakes and didn't screw the calipers back on. A week later the driver side caliper fell out of place and I brought my suburban back. The breaks were replaced on the driver side and the caliper was screwed on. Another week later, the same thing happened on the passenger side. This could have been a very dangerous situation.
There were a lot of issues with my vehicle and they did. Everything above and beyond, to accommodate to fix, and to make sure that things got handled correctly. I would recommend their services they're willing to listen. I'm willing to work with you
Failed to meet customer service request, installed and tried to pass on wrong parts for my vehicle
I was treated so well and the show room was in great shape, thanks Nick and the Walter team for taking care of me and getting me in a safe car!
Great dealership, Special thanks to Jesse Banaszak for all his help with my purchase, outstanding employee.
Average Not impressed No Had to bring the car back to be fixed properly Nope
Worst experience I've ever had purchasing/leasing a car. Signed the lease no less than 3 times due to errors. Purchased pulse and it was never installed. Sent the vehicle back 3 times due to scratches and pulse. Pulse still hasn't been installed
I called the dealership 5 times before anyone helped me out with the auto I was interested in. All I wanted was a picture of the inside and the side view of the car. Just to see if I liked the interior and look of the vehicle since it was new interior color. I would like to have started out my appointment I made on time. I drove down from Duluth and had an appointment at 1:20 and waited for an hour before anyone helped get started on the SUV I was interested in. The did not go over rates and how ... Read More DealerRater - Sep 14, 2026
Let me prep this by saying that my hearing probably contributed to the “misunderstanding” we had with the Pulse part of the transaction. It was covered quickly sandwiched around words like free and credit. After I flatly refused the undercoat option at that kiosk, he did not take us to the Pulse kiosk most likely expecting the same result. If we had not been rushed thru the signing process or given hard copies of what we signed before we left this whole mess would have been avoided in my opinion. While pricing seemed fair, it is clear they expect to ... Read More DealerRater - Sep 14, 2026
Very helpful, knowledgeable and welcoming. My first experience with Walter Roseville was exceptional. Very satisfying. .
The service writers are easy to work with and professional. Josh Olson takes care of my needs when I have to come in for service.
Needed a new car ASAP. My husband and I worked with Nick Winkel. Went in on Monday and looked at a Terrain. Nick suggested a Rogue and even went to Burnsville to get the Nissan Rogue I went home with today. He listened, asked the right questions, followed up and produced. I would definitely work with him again.
On top of it. Personable. Efficient Ready to work and provide prompt response. Knowledgable Respectful
Josh is always welcoming; much more than the other advisers. Very prompt Deserves to be recognized
Fast and complete I always get great service from them and am kept up informed with progress throughout the entirety of the service. I would recommend this dealer to anyone.
Great communication and speedy service As soon as my truck arrived they were able to get it in and fixed very quickly. They were a pleasure to work with.