Customer Testimonials
This was my first time coming to the dealership, I just got my car back Friday after bringing my car back 3 times to figure out the problem, I am hoping things go well, customer service was exceptional thank you
It's always accomodating! Quick service. Able to work in the waiting area while services is being done
Always the best! Always nice. Timely. He's our go to for all things on our vehicles!
Always thorough, if there is something that needs to be addressed he takes care of it immediately. 2 of our new tires he put on had a slight leak and he rectified it the next day! We won't go anywhere else!
Service team was easy to work with. Scheduling was flexible and simple. Would return again if needed.
Taylor is always prompt, courteous and communicates well. He quick to greet on arrival and follows up on questions.
Quick and easy I was in and out quickly. Very fast and easy Highly recommend
I was totally satisfied with my experience in buying my vehicle. Joe was great and very knowledgeable. I never felt any pressure to make a purchase.
Great dealer ship. Jesse Banaszak was great to work with. Would recommend him to every one
Everyone was very nice and helpful, took time with us and answered all are questions.
Got me in right away and recommended the correct services. That solved my issue. Excellent service advisor.
Very nice work. I really like the video They did top quality work with great service.
Quick and easy Would be better if they called to let me know my parts came in, instead of me having to call and check
Don't seem to want to fix certain things that needs fixing if vehicle is under warranty
They did a great job on my oil change. I appreciae how professional the team is. Thanks Paul
Struggle to get the right accessory due to problems with GMC website but Logan helped make everything right
Showed up on time for a 9:00 AM apt on Thurs-called multiple times to find status car was in pieces on Friday afternoon. Frustrating call with tech guy who hung up on me. His boss called later to try to make it right (positive) but I elected to take it elsewhere so several hundred dollars and five days without a car for aggravation. I will never return there to buy it for service.
Eric changed ny front brakes and didn't screw the calipers back on. A week later the driver side caliper fell out of place and I brought my suburban back. The breaks were replaced on the driver side and the caliper was screwed on. Another week later, the same thing happened on the passenger side. This could have been a very dangerous situation.
There were a lot of issues with my vehicle and they did. Everything above and beyond, to accommodate to fix, and to make sure that things got handled correctly. I would recommend their services they're willing to listen. I'm willing to work with you
Failed to meet customer service request, installed and tried to pass on wrong parts for my vehicle
I was treated so well and the show room was in great shape, thanks Nick and the Walter team for taking care of me and getting me in a safe car!
Great dealership, Special thanks to Jesse Banaszak for all his help with my purchase, outstanding employee.
Average Not impressed No Had to bring the car back to be fixed properly Nope
Worst experience I've ever had purchasing/leasing a car. Signed the lease no less than 3 times due to errors. Purchased pulse and it was never installed. Sent the vehicle back 3 times due to scratches and pulse. Pulse still hasn't been installed
I called the dealership 5 times before anyone helped me out with the auto I was interested in. All I wanted was a picture of the inside and the side view of the car. Just to see if I liked the interior and look of the vehicle since it was new interior color. I would like to have started out my appointment I made on time. I drove down from Duluth and had an appointment at 1:20 and waited for an hour before anyone helped get started on the SUV I was interested in. The did not go over rates and how ... Read More DealerRater - Sep 14, 2026
Let me prep this by saying that my hearing probably contributed to the “misunderstanding” we had with the Pulse part of the transaction. It was covered quickly sandwiched around words like free and credit. After I flatly refused the undercoat option at that kiosk, he did not take us to the Pulse kiosk most likely expecting the same result. If we had not been rushed thru the signing process or given hard copies of what we signed before we left this whole mess would have been avoided in my opinion. While pricing seemed fair, it is clear they expect to ... Read More DealerRater - Sep 14, 2026
Very helpful, knowledgeable and welcoming. My first experience with Walter Roseville was exceptional. Very satisfying. .
The service writers are easy to work with and professional. Josh Olson takes care of my needs when I have to come in for service.
Needed a new car ASAP. My husband and I worked with Nick Winkel. Went in on Monday and looked at a Terrain. Nick suggested a Rogue and even went to Burnsville to get the Nissan Rogue I went home with today. He listened, asked the right questions, followed up and produced. I would definitely work with him again.
On top of it. Personable. Efficient Ready to work and provide prompt response. Knowledgable Respectful
Josh is always welcoming; much more than the other advisers. Very prompt Deserves to be recognized
Fast and complete I always get great service from them and am kept up informed with progress throughout the entirety of the service. I would recommend this dealer to anyone.
Great communication and speedy service As soon as my truck arrived they were able to get it in and fixed very quickly. They were a pleasure to work with.
Excellent service. Taylor has been my contact on the past several visits and has done a great job communicating with me on the status of the service on my Acadia
Everyone is so incredibly kind and helpful. We had the best service from buying our car to having work done on it. We highly recommend!
The dealership ignored a check engine light when it was in for service and sent me on my way with a vehicle stuck in limp mode. Upon returning to the dealership I was told they could look at it again tomorrow and no loaner was available. I had to speak to a Sales Manager to get a loaner and be on my way. The next day they called and quoted me an outrageous price to ‘fix’ my vehicle. We chose not to fix it and picked up the vehicle. Upon pick up and being sent a service walk through video ... Read More DealerRater - Sep 5, 2026
First service took 30+ hours due to lack of parts. Car required a tow (at my expense) less than 24 hrs later due to faulty workmanship
Walser Buick GMC Roseville has been taking care of my truck since 2017. They are fair and right anything that is wrong on my service calls. The staff is courteous and professional.
Our saleslady was new but still did awesome. The gentleman helping her really knew what he was doing. They were both very pleasant to work with.
On time. Job done right. One of the best mechanics. Easy to work with. I will continue to bring my truck here.
Our appointment in the service department was great. The service advisor was very helpful in getting us in and out.
Jesse was super helpful in my car search. Found what I was looking for somewhere else unfortunately. I almost went back to have them transfer the car so I could buy it from them. They were great!
Everything was great. Oil change took less than the time he quoted me. My only concern was he tried to charge me for the oil change when I still have 5 prepaid ones left. He said it was because I opted to not have my tires rotated which normally comes with the oil change. That makes no sense that I should pay for a prepaid oil change and make less work for you guys. I think he said I could save it for when I get my tires rotated also but it seemed a little under handed to try to charge ... Read More DealerRater - Aug 27, 2026
## I HAVEN'T EVEN MADE MY FIRST PAYMENT AND MY $42,000 TRUCK IS ALREADY DEAD
I normally don't write reviews like this, but my experience with **Walser Buick GMC Roseville in Roseville, Minnesota** has been bad enough that people need to know exactly what happened before buying a used vehicle from them.
I purchased a **2019 GMC Sierra 2500HD SLT Duramax**, VIN **1GT12REY0KF250789**, for roughly $42,000.
This wasn't a $5,000 beater that I expected to drag home and rebuild. I bought a late-model Duramax from a major GMC dealership after asking questions about the truck, going through its known problems ... Read More DealerRater - Aug 27, 2026
Great customer service. Kept me updated about how the service was going Very informative Friendly
I worked with Micheal. He was amazing He was on top of my concerns 10
Everything went fine. I don't really care to say anymore Stop sending me these messages
put 1000 miles on it, had a check engine light and it needs front brakes
Easy scheduling, nice customer lounge, quick in and out. The car wash was a definite plus.
Carter was absolutely fantastic. He helped us with what we needed, was patient and incredible! We appreciated the no haggle pricing and value that was offered. Definitely recommend heading to Roseville Walser Buick GMC for your next purchase.
Joe was great to work with. Got a great deal on my trade in as well.
Thorough. No pressure. Knowledgeable. No Nick seems to be really good at golf. So there
Service was completed quickly and professionally. Your staff knew how to drive a manual transmission vehicle
Easy to get an appointment, got me in and out at the drop off. Works was complete. Texted me the video inspection, very kind, prompt and courteous. All around excellent.
Always kind, considerate and explains things well. The fees were discussed up front well and then the timing of services provided was accurate
quick, efficient, easy to deal with, good work video is nice to see what they did
Always courteous Shop always takes care of me, oil changes are always done in a timely manner and never have to worry about anything
My car was diagnosed correctly and the repair seemed to take care of my complaint. Also my car was done faster than I was originally told . Zach was an excellent service advisor and kept me informed of the status of my vehicle.
We had a fantastic experience purchasing our new 2026 Enclave at Walser GMC Buick! Our salesperson, Charlie Shreve, was exceptional. He was extremely knowledgeable and helpful throughout the entire process, making sure all of our questions were e answered without any pressure. Thanks to Charlie and the team, we got the best deal possible and it was a very positive and smooth purchase from start to finish. We highly recommend them!
They were courteous and efficient. They kept me up to date on the care and service of my vehicle.
Friendly employees who got the deal done quickly. I appreciate how the salesperson and other departments worked together.
Had to go see if my car was done after an hour and a half,
Very quick and to the point. Solved the problem Great team effort very impressed with the service
Great, very friendly and easy to work with I enjoyed working with this dealership I definitely recommend
I want to start by saying that my experience with the staff at Walser GMC Rosedale was great. Everyone treated me well, they took the time to look for trucks that fit what I was looking for, and I especially want to recognize Raphael. He was extremely helpful, polite, knowledgeable, and made the buying process much easier.
Unfortunately, I’m giving the dealership 3 stars because of what happened after my credit was run through their financing process. Since then, I have been absolutely bombarded with spam calls and calls from various financial companies. Before working with Walser’s finance department, ... Read More Google - Aug 13, 2026
I got in right away at my time that was appointed. They finished right at the time they said they would. My car was washed and ready to go.
Friendly and Professional. I highly recommend Walser GMC Roseville. Jesse was an excellent Salesman. Management was also friendly and professional!
5 They did everything I asked and ahead of schedule. I had an oil change and recall completed.
Nick Haley was a pleasure to work with! I was interested in two vehicles at two Walser locations and he was able to bring one to the Roseville location so I was able to see them both side by side. I was happy with the streamlined purchase process and they were able to be flexible with the nuances of me selling my other vehicle independent of them. Very happy customer!
great great service was quick great service was quick, didn't wait to long to get the oil change
So glad we made a wrong turn! On our way to the dealership next door my daughter and I inadvertently ended up at Walser Buick. Omar greeted us and found me 3 or 4 cars to test drive. I love my "new to me" Encore! After the service department took care of the effects or a hail storm at the dealership, the car is beautiful! Omar ans the sales department went above and beyond when it came to getting my car titled as well! Thank so much!
Unfortunately, my truck has been there seven or eight times for the exact same thing and Tyler has been very helpful and reassuring me that they got it fixed this time
No Everything worked out had a recall was satisfactory Only thing they keep car overnight which was fine with but had to call to find out if it was ready??
I brought truck in for oil cooler line leak. Service adviser instructed tech to look for coolant leak. Adviser never checked in with me in waiting room only sent text which I replied to that the are looking for an oil leak. When truck was ready they never looked for oil leak or repaired it. I was told they didn’t notice any leak but the oil spots on my driveway tell a different story. I was told I would need to reschedule to have that looked at. This is the second time I have had issues at this dealership ... Read More DealerRater - Aug 9, 2026
They do excellent work and keep you updated on the progress in a timely manner
This dealership was very helpful. Not pushy for the most part on the extra service packages.
Friendly Efficient Open to Questions I would recommend the Walser Dealership for a car purchase and car service.
I was treated as a valued customer, before and after the sale! My salesman was a pleasure to work with!🤠
Mildly frustrating. I have had the truck for 1 month and I need new wheels
Time estimates for parts order and repair were way off. I had to wait way too long for warranty work to be completed.
They had my car on and off for 6 months and resulted in it becoming not drivable and I had to get a new one. They also lost my car on multiple occasions. They tried to charge me for services covered by my warranty.
In early June I brought my 2017 GMC Acadia in with an ac that was not blowing cold air. My Tech, Ethan, was amazing. He found the leaking part, replaced it and boosted the system. He even sent a video walking through the diagnostic showing me the leaks under IR lighting. I got back a car with perfect ac just in time for tremendous heat in Minn. The Service Advisor Taylor was also excellent, and easily applied the extended warranty I purchased with the vehicle. Great experience! It would be nice to have secure guest wifi so I can work while ... Read More Google - Aug 3, 2026
I have had the displeasure of working with three different Walser dealerships at this point after purchasing my used Chevy Volt from their Burnsville Subaru. White Bear Lake tried to more than double my estimate halfway through the work and were completely rude to me throughout the process, to the point where I had to make them give my keys to the front desk so I didn’t have to interact with the xxxxxxx in service again-all while I was attending a family member’s funeral.
Burnsville dealer Jeff Schultz lied to me, blaming his service department for his own ... Read More DealerRater - Aug 3, 2026
Waller GMC was very straightforward and easy to work with. They didn't waste time and kept on track answering all of my questions promptly. Omar was extremely professional and made the process enjoyable from start to finish.
Nick is the best car salesman I’ve ever worked with. He’s very attentive, detail orientated, and has a passion for what he does. Go see Nick at Walser!
Had a great experience with Walser Buick GMC. This was an online purchase that was made very easy by mr salesman Omar Sadri. Thiswas a very good experience all around.
Very Professional! Nice work. They provide videos and texts to keep us updated on the work in progress. Very quick for an oil change and always greet us with a smile.! Always our first choice as to where to go for maintenance of our Denali! Thank you
Very Professional! Nice work. They provide videos and texts to keep us updated on the work in progress. Very quick for an oil change and always greet us with a smile.! Always our first choice as to where to go for maintenance of our Denali! Thank you
Good. Would have appreciated more updates. Would have appreciated more information about how long repairs would take and estimate about completion time.
Straight to the point and helpful Straight to the point, helpful, and they always make sure I know exactly what is going on with my car.
Great team, overall experience was good. Really appreciated that the entire deal was with the same person and we did not have to go from the sales associate to the finance department etc.
Omar did an excellent job. He is very professional, not overbearing and pleasant to work with. Everyone at Walser Roseville GMC helped answer my questions and made me feel welcome and confident in my new vehicle voice!
They were able to take care of the issue right away. They were able to get me in right away with my error codes.
Pretty standard for a dealership..I decided which car I wanted and they had it, so I wasn't a hard sell I just had to come in and do all the paperwork to purchase it.
My Sales’s associate was very good to work with and responsive to all my questions. I did not understand why his boss was reaching out to me unsolicited, when my sales guy was meeting my needs. Vehicle and service was good. The company in Burnsville I had to deal with for my vehicle interior and exterior treatments was difficult to work with and inconvenient.
Overall a great experience. Zach was very personable, knowledgeable and explained answers to my questions so I understood the information.
Had my oil changed. Dealership did a good job from beginning to end of service.
Our experience with Raphael was great. He did an excellent job communicating and keeping us informed.His attention to detail, professionalism, and quality of work exceeded our expectations. He was reliable, easy to work with, and made the entire car buying process smooth and stress-free. We are extremely happy with the results and would highly recommend Raphael to anyone looking for outstanding exceptional service.