Customer Testimonials
The service department is great - always friendly and courteous. I appreciate the text updates and videos also. And Doug always brings me back a clean car!
Jessie and Omar were knowledgeable and helpful. Omar helped us find and select the Acadia that is the best fit for use. Jessie was patient and helpful in walking us through the set up of the vehicle and braved the Super Cruise demo drive. This is the seventh GMC that we have purchased from Walser Roseville GMC. Although the use of online form signatures is helpful, the paperwork process takes a long time and detracts from the great job that the Walser staff does.
My service appointment came in under my estimate and my service advisor alerted me to points I was unaware I had
Awesome experience every visit. Reason I'm a loyal customer! Top notch dealership and all the staff.
Great, it was fast and complete Customer service was outstanding and the waiting room was comfortable.
Great, it was fast and complete Customer service was outstanding and the waiting room was comfortable.
I brought it in. The first person seemed well versed in my problem the second person was not.
Took my car here to get another opinion after leaving GMC in Bloomington, after they told me there was nothing wrong with my shocks, which me not being a mechanic, I could tell you there was something wrong with them. As soon as we went there, the technician drove our car and said right away there was something wrong with shocks. They went ahead and fixed my car with no issues and it was covered under my warranty.They definitely know what they're doing here more so than the other dealership in Bloomington!!
GMC Walzer had the truck I wanted and they went through special efforts to get my undercoating and protective coat done early so we could take our trip into Canada. We were very pleased with them.
Friendly, professional staff. Timely service and kept informed of the progress
The employees were friendly and provided fantastic service! The employees at Walser Buick GMC Roseville are all friendly and provide fantastic service! They send me updated videos on my vehicle after every maintenance service. Highly recommend!
It would take too long to explain. Very bad experience in the service department. Proper diagnostic was not given. Wasted tons of my money and issue not resolved, had to revisit 3 times, rent a car for $50 / day many days ... zero apology, zero offering to resolve. They acted like it was all normal. That experience was not normal. Sam always gave full diagnostic with true advice to help guide spending in an educated way instead of taking advantage to close out meaningless tickets at the end of the month ??... Inexcusable.
Great staff. Daniel was very helpful in purchasing a vehicle. Answered my questions & made me feel comfortable thru the process.
New car purchase was great. Friendly easy to work with. Fairly priced and good trade value.
This is the second time one had services done where something is broken and I'm told there's nothing that can be done. Forcing me to pay for the extra part. Plus I have not been receiving videos of my vehicle during diagnostic or before/after the service is done showing the prices like I have in the past
Other than trying to charge for a oil change that was pre paid at purchase of vehicle service was good
Great service & good value. I have never been disappointed with a Walser purchase and this time was no different
Easy to deal with. Was in and out in less than 2 1/2 hours.
I am very disappointed with how was treated by this center. I am forced to make my appointments using the website or the A.I. phone system because I can't get a real person on the line. Neither one of these are user friendly or personal. Second, I was forced to sign up for and use a service (Uber) I swore I would never use. Third, the rep treated me like my concerns over these didn't matter. If you want to keep my business you will stop treating customers like cattle and go back to the polite business ... Read More DealerRater - Jun 14, 2026
Could not get an understandable estimate of the shocks & struts needed. Went to Cadillac and had the work done for $600 less with an understandable estimate. Also, our last battery replacement (still under warranty) and we weren't charged an installation fee. Also, tire monitors were not reset. All in all, a disappointing experience after being referred from friends who bought their car there.
Helpful and not pushy Don't be pushing your luck now! Enough How about xxxx off now
I bring my vehicle there to get a oil change and this noise in the rear end it's still making the noise when I reverse like a vibration sound it's in the inside but they said they can't do nothing about it. Vehicle runs fine. It's a new 2023 Buick ovation but some noise in the back. I was trying to get it situated before my warranty was up so I'm not too happy about that.
Over all the dealership was great. Walked in and knew what I wanted, test drove the vehicle and purchased it.
Easy to schedule. Great availability timely service. Great experience overall I will continue to bring all my vehicles in for service
Transparent pricing, quick responses and good customer service Jesse was great to work with and was very flexible with my schedule
Great service I said enough, leave me alone. Everything is fine Just Four more words
A lot better than 3 other dealers I tried I have went to three other dealers before I came back to Roseville. Much happier
Taylor explained clearly what needed to be done. Didn't take that long. Ate some popcorn.
Excellent work. Taylor explained everything very clearly. Very courteous and friendly. Work was done in a timely matter.
Muy bueno Don't do much typing too old Ay ay ay???????? Buick 2014 very good
Trey Freeman was very thorough and knowledgeable. If he didn’t know the answer he asked.
Great quality of service. Very knowledgeable about vehicles. Willing to go the extra mile to make sure you leave with the vehicle you want.
For the third time, I have oil leak leaking in the same place you fixed twice.
First time ever working with a Walser dealership.
My phone interaction was with Carter Munt who was patient with, and very responsive to, my many questions and seemed refreshingly eager to structure a proposal and deal that worked best for us and not just what worked for the dealership. When we came in we worked with Raphael Uhlenkott who was pleasent, respectful of our tight timeframe and, in spite of saying he was still in his first month at Walser, was quite efficient and seemed as knowledgeable as needed to complete our process. When a miscommunication resulted in an error ... Read More Google - Jun 1, 2026
Walzer always has a straightforward process of purchasing vehicles. We thank the staff for helping us through the project of car purchase.
Only a 4 as I should not have to asked for get my truck washed after spending the money I did on this last time when asked about getting one I was told there is a line up and would be 15 to 20 mins. That Unacceptable
Friendly, kept me advised during the maintenance process and helped me out with a loaner so I could keep my afternoon appointment.
I purchased a new 2026 Buick Envista xx about a month ago with the help of Cody. He was amazing, very helpful, overall gave excellent customer service. Greeting my parents and I the second we walked in the doors, was there to listen to my needs and wants on a car. Will definitely be recommending him to friends!
Came in on an appointment asked me if I was waiting. I asked if they had a car I could use. Service writer said no but I could use a voucher for a Uber. I said I would wait. Service Tech sent me a video showing me what he was checking out and found no issues. I was gone and done within the hour.
Excellent service! They kept me up to date, I enjoyed the waiting area and popcorn. Service gentleman was very nice.
Super fast, efficient service visit. My service advisor was so helpful.
Jesse excellent. Vehicle prep not good at all. Inside of the vehicle was fairly dirty. Outside of the vehicle was very dirty.
Easy to schedule service. The service manager kept me informed on the progress of the repair.
Great job ,they fixed the problem Got my vehicle back at a good time Thanks
She's the best, got me in my dream truck Claudia made the whole process smooth and stress free. She was honest, professional, and helped me get into my dream truck without wasting my time. Easily one of the best dealership experiences I’ve had.
Purchasing my Buick Envision was efficient and a great experience. This dealership is highly recommended.
Cody was very professional and was full of good information. Very friendly, no pressure, easy to work with.
They do good work. Haven't done me wrong. Pricing within reason... recommend to investigate their oil change packages.
Very nice and good job! Everything so clean and smooth process thank you very much.
Very nice and good job! Everything so clean and smooth process thank you very much.
Easy to make an appointment, quick and excellent service, very friendly and efficient Great experience. I'll be back.
Taylor took care of my warranty issue. Nick showed me new & used vehicles. They were both very professional.
It's the same gentlemen always, I'm half asleep and he is joyful and welcoming. He always answers questions and clarifies concerns. He really appreciates my business and I appreciate his service.
Car was very greasy inside on the floor mats and pedals after picking it up. The car has leaked ever since then on my garage floor near my front driver tire. I tried to take it to the Walser in Brooklyn Park to check it out and they couldn’t find a leak but said they cleaned up a mess underneath. I had to pay for that “cleanup”. It still is leaking something. I will need to come back there to get it looked at but don’t want to be charged a “cleanup” again.
The dealership was great to work with they had exactly what we were looking for very friendly nice knowledgeable
Salespeople are friendly when buying. Then they really push a warranty and tell you how good it is, as well as really push the sale by explaining how they have a really good 100 point inspection and how they go through everything. The next day I’m stoped because there is no license plate lights on the truck and it turned out that both bulbs were burnt out, you would think they would check the lights on that so called “amazing inspection” 34 days the truck says service parking brake and then a day after that injector #4 goes bad. After bringing it ... Read More DealerRater - May 16, 2026
Great staff, fast service, easy scheduling, and service performed as expected... couldn't ask for more.
Great staff, fast service, easy scheduling, and service performed as expected... couldn't ask for more.
They had close to the vehicle I was looking for. I like how they price their vehicles.
Quick and easy. Great service always Quick and easy. Great service and trusted work is the reason why I keep coming back.
I’m quite impressed by the friendly knowledgeable staff at Walser GMC. Also I thought the video of work done was most informative; and just plain a good cool idea
Professional. Friendly. Answered questions. Wait time was what was stated. Will return No Will return again
They are Over priced and they didn’t show us how anything worked in the vehicle
Great customer service Made sure I was taken care and communicated every step clearly Very pleased.
I always have a good experience when taking the car in for maintenance. Their customer service is excellent!
Great customer service, friendly and knowledgeable. Very easy process and very happy Trey was the bomb!
He's awesome and even it took so long to get my truck back but Taylor was communicating with me the update on my truck situation
Very professional; When a Mechanic fixes something there is no question...it ifs fixed properly I like the Under-the-car videos they send. They take images of all the potential trouble spots
The guy who helped me out did a great job explaining what was being done and keeping me updated on my car's status.
Quick and easy to make a deal work. Went above and beyond getting everything done in a expedited way
Great dealership, beautiful facility. Excellent sales associate, very knowledgeable and extremely helpful. I was particularly appreciative of obtaining my license plate at the time of purchase. Thank you!
Got me in and out as promised They were very thorough They washed my truck
Awsome professional dealer ship would recommend it to anyone to try out walser has the best techs out there on the automotive industry
Never buy a vehicle from this dealer and use the service. Never leave or forget your valuables in your vehicle during the service. I regret buying my GMC from this dealer.
I had an extremely disappointing experience with this dealership and would strongly advise others to think twice before bringing their vehicle here.
My GMC needed a transmission replacement at just 90,000 miles, which is already frustrating on its own—but being charged over $10,000 for the repair was completely unreasonable. To make matters worse, the dealership did not provide a loaner vehicle during the process, leaving me without reliable transportation for an extended period.
The service itself was even more frustrating. Communication was poor, and I constantly felt like I had to chase them down for updates. At no point did I ... Read More DealerRater - Apr 24, 2026
The service manager was wonderful. Addressed my concern and was very prompt. I will return
Lied to me about fixing 2 issues with my truck. Got my invoice and the 2 issues weren't fixed or on the invoice
They replaced my engine after having my car for over a month and then two days later the bottom of my car fell off and they were not helpful in fixing it
Excellent service! Not very long wait Friendly staff and a nice clean atmosphere! Definitely recommend it!
Very expensive. It's no wonder dealers have a reputation for being expensive. We take our vehicle elsewhere when it is practical. We keep our vehicles well-maintained. This costs you lost business.
We were helped immediately by our salesman Daniel who promptly arranged for us to test drive a vehicle we were interested in. After the test drive, he worked with us to discuss payment options and the dealer arranged better financing for us to go ahead with our purchase
Our experience with this dealership was great. The salesman was the best! Very helpful and answered all of our questions!
It was easy to schedule an appointment. They were ready when I got there. The service was quick and easy. The price was good.
It was an easy and fast experience with no issues and the problems were resolved right away
I was told that if I used a service to catch a Lyft that they would credit 25$ and charge me the difference on my final invoice. Ultimately, he didn't honor that and I was charged for the Lyft ride as an 'additional fee'
It was quick and had my exact truck available for rental so that was great
Always receive consistent quality service and the team is helpful and friendly. Good value for service.
My experience was excellent. He listened to my concerns & provided great service! He also provided transportation from & to the dealership which was excellent customer service!
Did a nice job working with my warranty company to ensure repairs were covered. Great lobby area with wifi, popcorn, water, and coffee.
I was impressed with the service and communication provided while our car was in the shop. Other facilities could learn a lot from you. Thanks.
Service writers are great to work with. Got my truck done quick definitely will return. The truck has been serviced here since new.
Always friendly and thorough. Very clean and professional shop area. I appreciate the popcorn and coffee area.
Fast and friendly. Always keep me updated and pricing is good. Recommend them for service.
driving home from dealer and car died. dead battery. after car was towed to the dealer a chip was noticed in the windshield. rear camera had to be replaced. $350. i replaced wipers and the drivers side had 22" should be 24". passenger side most of the rubber was missing. checked antifreeze level and there was nothing in the reservoir. Will monitor. If there was an inspection done on this vehicle they missed several things that should have been checked. Cruise control does not work. haven't been able to find the remedy yet.
Excellent service and my needs were met. It was easy and did not take much time.
We chose to purchase a new Acadia from this dealership because of the inventory they had, the discount offered, and the extended powertrain warranty. Our sales rep Nick Haley did a wonderful job during the sales process.