Customer Testimonials
Quick efficient and through. Love the video report of the under carriage of the SUV with narrative.
Brought it in for 2 things and they only fixed one. My car is still rattling
Good communication with scheduling time to meet and look at vehicle. Salesman was friendly and good at his job.
A great experience from sale to follow up. Walser offered professional services and if anything was awry rectified the issue.
Longtime customer Always enjoy working with Jesse Banazak, Great service and easy to work with.
Was not impressed with how my issue with a headlight and taillight issues were resolved.
They were able to take care of my problem on the drive and it didn't cost me anything.
They checked my car in quickly and invited me to wait in the lounge. I was sent a video of the mechanic checking my car. The work was efficient and everybody was friendly and respectful.
Great service and friendly, efficient service. The service department treated me with respect and clearly communicated every step in the process.
Awesome service and attention to completing the process and being able to get financing completed.
Joe Flachman is a trusted man who went above and beyond to help me with everything I needed through the time of my vehicle purchase. I strongly encourage that as a team and a dealership you hire more individuals like him along with a very deserving premotion within the company for Joe. Thank you, Joe, for all the help you have provided for me and my father today.
Tyler did everything he could to make me happy. I couldn't have asked for better service.
Good communication, helpful dealing with the warranty company Diagnosed and fixed the problem, also made recommendations of work to keep the car running its best
Walser Buick GMC Roseville service is always the best customer service!
I went to service my car and the one that will show a video checking all the parts, I thought it was an excellent idea. But I would also like to know if they can improve those prices by review. Because I wanted to know if I should replace some parts of my vehicle, and it may not be possible for me to pay $150 for each them checked, in my case I had to review 4 things, just for review it would be $600 even without replacing anything. You should have offers if you want customers to make changes, services and so ... Read More Google - Oct 13, 2026
I test-drove a vehicle at Walser, and everything was going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, and they assured me they would look into it.
I was later told that the issue was not Walser’s responsibility because it was a Toyota Tundra and that I would need to take it to a Toyota dealership. After taking it to Toyota, they discovered a significant amount of corn inside the blower fan assembly. Unfortunately, this was not covered under any warranty.
I then returned ... Read More Google - Oct 12, 2026
I test-drove a vehicle at Walser, and everything was going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, and they assured me they would look into it.
I was later told that the issue was not Walser’s responsibility because it was a Toyota Tundra and that I would need to take it to a Toyota dealership. After taking it to Toyota, they discovered a significant amount of corn inside the blower fan assembly. Unfortunately, this was not covered under any warranty.
I then returned ... Read More DealerRater - Oct 12, 2026
This dealership was great to work with. Responded quickly and communication was wonderful. They exceeded my expectations. The process was as simple as it could be and loved being able to fill out most of the paperwork remotely. Thank you!
On time Started on time. Done when they said it would be done. Free water, popcorn
Service was fine. I hate that I am forced to write Fifteen words. Blah blah
They didn't tell me the real problem. They just charge me $130. I was there to inspect my passenger side, back light not working. I already buy a new one to replace it before I came to the dealership. The problem is not the headlight It should be the electric line, but they told me the same thing I already checked.
Overall, I had a good experience. The service was great, and the price was even better with my employee discount. I especially loved the video showing my car—it was a really nice touch and gave me a great visual of what was done.
The one area I think could use some improvement is the customer waiting area. The snacks and seating could definitely be upgraded. I’d suggest taking a page from Walser Subaru or Toyota—they have really comfortable seating and an awesome selection of snacks that make the waiting experience much more enjoyable.
Overall, good service and ... Read More Google - Oct 7, 2026
5 Very professional and knowledgeable Promised that would be done in time Explained in detail about work on vehicle
The experience was great. The only thing is we have been waiting for a new trim piece, (been a month). When we called they had no,idea what piece was needed. They took a picture the day we bought it. We had to send another picture of the hail damage. Let’s hope we get it soon. Salesman was wonderful. Not sure who dropped the ball.
Awesome customer service! We had a great experience with buying a new vehicle! It was a very quick and easy process!
Great new vehicle purchase experience! Our salesman was professional and knowledgable. Vehicle selection was good, found exactly what we were looking for. After sale support for accessories was well coordinated and nicely done.I would definitely recommend Walser!
Got me & out very quick, Did a good job. on the installation of the mud guards
Prompt getting me in and honest feedback Problem with cruise was not located but in system should it occur again
Very friendly Helpful knowledgeable Great service bought wife car there so I have you guys service it
Carter was so professional and easy to work with. Very responsive when we had any questions or concerns. We love our new Enclave Avenir!
Worked for me to get the best deal, and best price for my trade. Nice guy, process was quick
I only went there because the oil change was free, the sake staff would not bring me back.
This was my first time coming to the dealership, I just got my car back Friday after bringing my car back 3 times to figure out the problem, I am hoping things go well, customer service was exceptional thank you
It's always accomodating! Quick service. Able to work in the waiting area while services is being done
Always the best! Always nice. Timely. He's our go to for all things on our vehicles!
Always thorough, if there is something that needs to be addressed he takes care of it immediately. 2 of our new tires he put on had a slight leak and he rectified it the next day! We won't go anywhere else!
Service team was easy to work with. Scheduling was flexible and simple. Would return again if needed.
Taylor is always prompt, courteous and communicates well. He quick to greet on arrival and follows up on questions.
Quick and easy I was in and out quickly. Very fast and easy Highly recommend
I was totally satisfied with my experience in buying my vehicle. Joe was great and very knowledgeable. I never felt any pressure to make a purchase.
Great dealer ship. Jesse Banaszak was great to work with. Would recommend him to every one
Everyone was very nice and helpful, took time with us and answered all are questions.
Got me in right away and recommended the correct services. That solved my issue. Excellent service advisor.
Very nice work. I really like the video They did top quality work with great service.
They did a great job on my oil change. I appreciae how professional the team is. Thanks Paul
Struggle to get the right accessory due to problems with GMC website but Logan helped make everything right
Showed up on time for a 9:00 AM apt on Thurs-called multiple times to find status car was in pieces on Friday afternoon. Frustrating call with tech guy who hung up on me. His boss called later to try to make it right (positive) but I elected to take it elsewhere so several hundred dollars and five days without a car for aggravation. I will never return there to buy it for service.
Eric changed ny front brakes and didn't screw the calipers back on. A week later the driver side caliper fell out of place and I brought my suburban back. The breaks were replaced on the driver side and the caliper was screwed on. Another week later, the same thing happened on the passenger side. This could have been a very dangerous situation.
There were a lot of issues with my vehicle and they did. Everything above and beyond, to accommodate to fix, and to make sure that things got handled correctly. I would recommend their services they're willing to listen. I'm willing to work with you
Failed to meet customer service request, installed and tried to pass on wrong parts for my vehicle
I was treated so well and the show room was in great shape, thanks Nick and the Walter team for taking care of me and getting me in a safe car!
Great dealership, Special thanks to Jesse Banaszak for all his help with my purchase, outstanding employee.
Average Not impressed No Had to bring the car back to be fixed properly Nope
Worst experience I've ever had purchasing/leasing a car. Signed the lease no less than 3 times due to errors. Purchased pulse and it was never installed. Sent the vehicle back 3 times due to scratches and pulse. Pulse still hasn't been installed
I called the dealership 5 times before anyone helped me out with the auto I was interested in. All I wanted was a picture of the inside and the side view of the car. Just to see if I liked the interior and look of the vehicle since it was new interior color. I would like to have started out my appointment I made on time. I drove down from Duluth and had an appointment at 1:20 and waited for an hour before anyone helped get started on the SUV I was interested in. The did not go over rates and how ... Read More DealerRater - Sep 14, 2026
Let me prep this by saying that my hearing probably contributed to the “misunderstanding” we had with the Pulse part of the transaction. It was covered quickly sandwiched around words like free and credit. After I flatly refused the undercoat option at that kiosk, he did not take us to the Pulse kiosk most likely expecting the same result. If we had not been rushed thru the signing process or given hard copies of what we signed before we left this whole mess would have been avoided in my opinion. While pricing seemed fair, it is clear they expect to ... Read More DealerRater - Sep 14, 2026
Very helpful, knowledgeable and welcoming. My first experience with Walter Roseville was exceptional. Very satisfying. .
The service writers are easy to work with and professional. Josh Olson takes care of my needs when I have to come in for service.
Needed a new car ASAP. My husband and I worked with Nick Winkel. Went in on Monday and looked at a Terrain. Nick suggested a Rogue and even went to Burnsville to get the Nissan Rogue I went home with today. He listened, asked the right questions, followed up and produced. I would definitely work with him again.
On top of it. Personable. Efficient Ready to work and provide prompt response. Knowledgable Respectful
Josh is always welcoming; much more than the other advisers. Very prompt Deserves to be recognized
Fast and complete I always get great service from them and am kept up informed with progress throughout the entirety of the service. I would recommend this dealer to anyone.
Great communication and speedy service As soon as my truck arrived they were able to get it in and fixed very quickly. They were a pleasure to work with.
Excellent service. Taylor has been my contact on the past several visits and has done a great job communicating with me on the status of the service on my Acadia
Everyone is so incredibly kind and helpful. We had the best service from buying our car to having work done on it. We highly recommend!
The dealership ignored a check engine light when it was in for service and sent me on my way with a vehicle stuck in limp mode. Upon returning to the dealership I was told they could look at it again tomorrow and no loaner was available. I had to speak to a Sales Manager to get a loaner and be on my way. The next day they called and quoted me an outrageous price to ‘fix’ my vehicle. We chose not to fix it and picked up the vehicle. Upon pick up and being sent a service walk through video ... Read More DealerRater - Sep 5, 2026
First service took 30+ hours due to lack of parts. Car required a tow (at my expense) less than 24 hrs later due to faulty workmanship
Walser Buick GMC Roseville has been taking care of my truck since 2017. They are fair and right anything that is wrong on my service calls. The staff is courteous and professional.
Our saleslady was new but still did awesome. The gentleman helping her really knew what he was doing. They were both very pleasant to work with.
On time. Job done right. One of the best mechanics. Easy to work with. I will continue to bring my truck here.
Absolutely terrible place , very unsatisfied ! A lot of money spent and still a lot wrong with the car or things going wrong after leaving there that was NEVER wrong.
Our appointment in the service department was great. The service advisor was very helpful in getting us in and out.
Jesse was super helpful in my car search. Found what I was looking for somewhere else unfortunately. I almost went back to have them transfer the car so I could buy it from them. They were great!
Everything was great. Oil change took less than the time he quoted me. My only concern was he tried to charge me for the oil change when I still have 5 prepaid ones left. He said it was because I opted to not have my tires rotated which normally comes with the oil change. That makes no sense that I should pay for a prepaid oil change and make less work for you guys. I think he said I could save it for when I get my tires rotated also but it seemed a little under handed to try to charge ... Read More DealerRater - Aug 27, 2026
## I HAVEN'T EVEN MADE MY FIRST PAYMENT AND MY $42,000 TRUCK IS ALREADY DEAD
I normally don't write reviews like this, but my experience with **Walser Buick GMC Roseville in Roseville, Minnesota** has been bad enough that people need to know exactly what happened before buying a used vehicle from them.
I purchased a **2019 GMC Sierra 2500HD SLT Duramax**, VIN **1GT12REY0KF250789**, for roughly $42,000.
This wasn't a $5,000 beater that I expected to drag home and rebuild. I bought a late-model Duramax from a major GMC dealership after asking questions about the truck, going through its known problems ... Read More DealerRater - Aug 27, 2026
Great customer service. Kept me updated about how the service was going Very informative Friendly
I worked with Micheal. He was amazing He was on top of my concerns 10
Everything went fine. I don't really care to say anymore Stop sending me these messages
put 1000 miles on it, had a check engine light and it needs front brakes
Easy scheduling, nice customer lounge, quick in and out. The car wash was a definite plus.
Carter was absolutely fantastic. He helped us with what we needed, was patient and incredible! We appreciated the no haggle pricing and value that was offered. Definitely recommend heading to Roseville Walser Buick GMC for your next purchase.
Joe was great to work with. Got a great deal on my trade in as well.
Thorough. No pressure. Knowledgeable. No Nick seems to be really good at golf. So there
Service was completed quickly and professionally. Your staff knew how to drive a manual transmission vehicle
Easy to get an appointment, got me in and out at the drop off. Works was complete. Texted me the video inspection, very kind, prompt and courteous. All around excellent.
Always kind, considerate and explains things well. The fees were discussed up front well and then the timing of services provided was accurate
quick, efficient, easy to deal with, good work video is nice to see what they did
Walser GMC Roseville — Extremely Disappointing Experience
My experience with Walser GMC Roseville was extremely disappointing.
I purchased a brand-new GMC Sierra Denali Ultimate for over $90,000, expecting a premium vehicle and a premium buying and ownership experience. Instead, the truck became a constant problem. It was in and out of the dealership repeatedly for repairs, with issue after issue continuing to occur.
For a brand-new vehicle at this price point, that is completely unacceptable.
Eventually, the situation became serious enough that GM got involved and the vehicle ultimately went through a buyback/lemon process. I never should have had to go ... Read More Google - Aug 20, 2026
Always courteous Shop always takes care of me, oil changes are always done in a timely manner and never have to worry about anything
My car was diagnosed correctly and the repair seemed to take care of my complaint. Also my car was done faster than I was originally told . Zach was an excellent service advisor and kept me informed of the status of my vehicle.
We had a fantastic experience purchasing our new 2026 Enclave at Walser GMC Buick! Our salesperson, Charlie Shreve, was exceptional. He was extremely knowledgeable and helpful throughout the entire process, making sure all of our questions were e answered without any pressure. Thanks to Charlie and the team, we got the best deal possible and it was a very positive and smooth purchase from start to finish. We highly recommend them!
They were courteous and efficient. They kept me up to date on the care and service of my vehicle.
Friendly employees who got the deal done quickly. I appreciate how the salesperson and other departments worked together.
Had to go see if my car was done after an hour and a half,
Very quick and to the point. Solved the problem Great team effort very impressed with the service
Great, very friendly and easy to work with I enjoyed working with this dealership I definitely recommend
I want to start by saying that my experience with the staff at Walser GMC Rosedale was great. Everyone treated me well, they took the time to look for trucks that fit what I was looking for, and I especially want to recognize Raphael. He was extremely helpful, polite, knowledgeable, and made the buying process much easier.
Unfortunately, I’m giving the dealership 3 stars because of what happened after my credit was run through their financing process. Since then, I have been absolutely bombarded with spam calls and calls from various financial companies. Before working with Walser’s finance department, ... Read More Google - Aug 13, 2026